faq

GENERAL

How can I contact you? 

Need assistance for size, color or any other urgent question? For any request feel free to contact us via a-mail@a-brandsma.com
You can also what's app us on +31 6 16 42 36 47

Where can I buy A • Brandsma offline?

We are very proud that A • Brandsma is part of the collection in the following shops:

- PUHA, Utrecht

- Young Designers United, Amsterdam. 

For more information click here!

 

 

WEBSHOP

How can I pay?

We accept iDeal and credit card.

Can I cancel my order?

That’s a pity! But of course you can cancel your order. Send us a mail at a-mail@a-brandsma.com. If the order hasn't been shipped yet we will be able to refund the order. If it has been shipped you will have to return the product, we will then refund you. Check the return section for more info.

When can I expect my order?

At the moment a part of our products are made by order. If so, please keep in mind an average of 2-3 weeks delivery time.

Every product in the shop is labeled whether it is in stock or if it is a made-by-order product.

When the products are ready for delivery, the following shipping times apply:

 

Zone 1: The Netherlands
Shipping Time: 3-5 business days
Cost: €7 (free on orders over 125 euro)

Zone 2: Western Europe
Shipping: 7-10 business days
Cost: €13 (free on orders over 200 euro)

Zone 3: Rest of the World
Shipping: 8-15 business days
Cost: €20 (free on orders over 250 euro)

Can I change my order or address after completing the order?

If you notice an error in your shipping address please contact us at a-mail@a-brandsma.com as soon as possible. If the order is already shipped we can’t modify it ourselves. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped.

 

I am not completely satisfied, how can I return my product?

Sorry to hear that, but of course it's no problem to return your products. You have 14 days from the delivery date to notify us by email that you want to return or exchange your product. The product(s) must be as new, and must still have a tag on. We will not refund any damaged and/or used products. You can find more information here!

I want to exchange my item for another one, how to proceed?

Wrong size, the wrong color or changed your mind? No problem. In any case, send us a mail to a-mail@a-brandsma.com

If you want to exchange your item for another one with the exact same price (different color or size) you can send the item back, return costs are on you but sending costs for the new item are on us. 

If you want to exchange your item for a different one, you'll have to follow the return process & place a new order. 

 

I received a damaged item. What can I do? 

We are very sorry if your product arrived damaged. Please contact a-mail@a-brandsma.com immediately and follow the steps below:

1. Shortly describe the problem: when, where, why.
2. Please take a few pictures that show the problem from more than one angle.
3. We will get back to you as soon as possible.

I notice a quality issue with my product? What should I do? 

That is very unfortunate as we thrive to provide high quality products that you can wear for a lifetime. But of course human error is possible and happens.
After the 14 days return window, we offer the following services: 
- if in Rotterdam, you can drop your item at our office and we will repair it for you at our costs, if you are not in Rotterdam repair it yourself and we will pay repair costs, make sure to keep an invoice. 
- if the item is not repairable and we have stock available we will offer to replace the item. 
- if none of the above is possible we will offer a credit note on the website of the value of the damaged item. 
In any case, we're here to help and make sure you're happy with your purchase. so contact us at a-mail@a-brandsma.com

COLLABORATE

Do you hire interns?

Yes, we love having interns at A • Brandsma. Please contact us at a-mail@a-brandsma.com. If you send us a short introduction about yourself and your resume we'll come back to you asap.

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